China: Coronavirus

In light of the outbreak of novel coronavirus in Wuhan, China, we are monitoring the situation closely and will continue to provide information and assistance to travelers.

On February 6, the Chinese officials introduced a new quarantine policy in Wuhan to restrict all transportation in/out of the city.

Airlines continue to suspend their services to/from mainland China and some are now including Hong Kong and Macau.

Several airlines have issued flex policies for travel, where they will waive cancel fees for customers originally traveling between the specified dates subject to terms and conditions. To see further information regarding potential impacts to your trip, check the airline flex policy or flight status.

If your flight is not cancelled, or your dates or airports are not yet covered by a flex policy, then we suggest you continue to check the airline website for further updates. Any changes or cancellations you choose to make without an airline flex policy, will be subject to normal fare rules and restrictions.

We highly recommend travelers everywhere follow health and safety information from health officials and local authorities. We recommend the World Health Organization website for up-to-date information.

Airline Flex Policies:

The following airlines have posted flex policies/advisories for this event:

• Aeroflot
• Air Astana – via Air Notification
• Air Canada
• Air China
• Air France
• Air India – via Air Notification
• Air Mauritius
• Air New Zealand
• Alitalia – via Air Notification
• American
• ANA
• Asiana Airlines
• Aurora Airlines – via Air Notification
• Austrian Airlines
• British Airways
• Cathay Pacific 
• China Airlines
• China Eastern Airlines
• China Southern Airlines
• Copa – via Air Notification  
• Delta
• Emirates – China, Guangzhou, and Shanghai
• Etihad Airways
• Eva Air
• Fiji Airways
• Garuda – via Air Notification
• Hainan Airlines
• Hawaiian Airlines
• Hong Kong Airlines
• Hong Kong Express
• Iberia
• Japan Airlines
• KLM 
• Korean Air
• Lot Polish Airlines
• Lufthansa
• Malaysia Airlines
• Philippine Airlines
• Qantas
• Qatar Airways
• Shenzhen Airlines
• Sichuan Airlines – via Air Notification
• Singapore Airlines
• South African Airways – via Air Notification
• Swiss
• Thai Airways
• Turkish Airlines
• United
• Vietnam Airlines – via Air Notification
• Virgin Atlantic
• Virgin Australia
• Xiamen Airlines